Driver App Troubleshooting

Error	Cause	Steps
Sample Barcode Invalid	This error is caused by the barcode not meeting validation standards for a region.	Start by having the going back in the app and reselect the correct producer Confirm details on Sample sticker match the intended Producer and Tank for the pickup
Duplicate Sample Barcode	This error presents if the barcode that is being scanned already exists.	A different sample barcode will be needed
Invalid Dip		When entering the dip measurement for your pickup begin by entering the whole number for your dip reading where it says 'Reading' and the fraction of your measurement where the zero is.
'Something Went Wrong'	Unspecified failure message	Close app fully and relaunch Reboot device Uninstall and reinstall
Duplicate Trailer / Duplicate Route	This message will appear in the driver app when attempting to begin a route with a trailer that is already assigned to an active Route.	You can select ‘Complete Active Session’ to go into the already active route and complete it or hit ‘Start New Session’ to begin a fresh route session under your name using the trailer.
Max Dropoffs Reached Route with a Drop-Off shows ‘Drop Trailer’	After a delivery has been completed on the app then the button at the bottom of the actions screen should show ‘Close Route’ but in these instances, it shows ‘Drop Trailer/Load’	If pickups were added to both compartments enter the drop-off as split.

Sample Barcode Invalid