We’re Adjusting Our Support Hours — Here’s What That Means for You
We’re making a change to how we offer live support — one that helps us better meet your needs, no matter when you’re working.
Starting today, our live agent support will be available from 7:00 AM to 9:00 PM Eastern Time, every day.
But support doesn’t stop when our agents sign off.
You Still Have 24/7 Support
We know many of you work outside of standard hours — and your work is just as important.
That’s why:
Our AI assistant is available around the clock, ready to help with the most common questions.
If something critical comes up outside live hours, you can trigger an emergency alert, and our on-call team will be notified.
You’ll still have full access to our Help Center, packed with step-by-step guides and troubleshooting tips.
Why We’re Making This Change
Over the past few weeks, we’ve tested this new model — and it’s working. Overnight support requests are low, and most questions are being resolved quickly through AI or self-service.
This change gives our live support team more capacity during peak hours — so when you need human help, you’ll get it faster and with more depth.
We're Still Here for You
No matter when you’re working, we want you to feel supported. If you ever need help navigating our AI tools, emergency escalation, or just want to chat through how to get the most out of our support — we’re happy to help.
Thanks for being part of the Milk Moovement community. Your work keeps things moving, and we’re here to keep you moving, too.