Ensuring that the information in a Pre-Delivery or Delivery Report is accurate is important - if there were any changes to the load a Driver logged, or the Pre-Delivery / Delivery Report were not sent, you'll be able to generate a Delivery Report right from the Web Portal!
Follow the bellow steps to generate either a Pre-Delivery or Delivery Report!
Delivery Reports can only be generated / sent if there is a Dropoff present on the Route. If there is no Dropoff present on the Route, you will generate a Pre-Delivery Report with the following steps.
Locate the load you’re wanting to generate a Delivery Report on, and select the Inspect Route Session option
To the right of ‘VIEW ACTIVITY LOGS’ you will see a kebab menu (3 vertical dots) - click the kebab menu
If a Delivery Report has not yet been generated, you’ll see the options ‘Generate Delivery Report’; the ‘View Delivery Report’ will be present, but greyed out
If a Delivery Report was already generated and sent, you’ll see the options ‘Regenerate Delivery Report’, and ‘View Delivery Report’
Once your Pre-Delivery or Delivery Report has been generated, the Report will appear with a green banner to confirm it was a success!
While on any page within the Milk Moovement portal, you will also see our resident cow, Mooreen, in the top right corner. By clicking on Mooreen, you will have access to our self-service Article Library and immediate assistance from our AI assistant. Our live agent support team is available 7:00 AM–9:00 PM ET.