If you tried to make a payment that was declined and you didn't receive a notification in the app, it's likely due to an issue with the merchant.

It's worth checking if the merchant is on the Visa network. If the merchant is on the Visa network and for whatever reason the payment didn't go through, it's worth trying it again, before getting in touch with the team.

If everything looks ok and you’re not sure why the payment is being declined, please email us at support@milli-bank.com or contact us through the app chat and we'll take a closer look for you.

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