If you experience any technical issues with the Volumetrica platform — such as connectivity problems, order execution errors, data feed interruptions, or login difficulties — please contact our support team immediately through the chat bubble on our website.
When reporting a technical issue, include the following information to help us resolve it as quickly as possible: your account ID, a clear description of the issue, and any screenshots or error messages if available.
Our support team is available 24/7 and aims to respond as quickly as possible.
For urgent platform issues that may affect your open positions, we recommend closing any active trades as a precaution while waiting for support to respond.