Frequently Asked Questions

Shipping to Multiple Addresses?

Use our 24-hour free shipping offer

Written by Michele H
Updated over a week ago

How many Prints can I order at once?

The maximum amount of Prints you can order at once is 500

Written by Michele H
Updated over a week ago

Shipping Prices for Wall Decor (US)

How much is it to ship wall decor?

Written by Michele H
Updated over a week ago

Can I include an ISBN on my project?

Users' ability to include an International Standard Book Number (ISBN) on photobook orders.

Written by Troy Robertson
Updated over a week ago

Prints FAQs

Prints are only available in the United States, Canada, Australia, Europe and New Zealand. Maximum amount of Prints I can order.

Written by Michele H
Updated over a week ago

Where do I apply my promo code?

Apply your promo code, get your discount now! How do I enter my discount code.

Written by Troy Robertson
Updated over a week ago

Importing and Purchasing an Apple Project

Using the import tool or Apple Photo Project Ordering Service. Create a Print Ready PDF. How to use the import site.

Written by Michele H
Updated over a week ago

Where can I find my receipt/invoice?

Mimeo Photos provides receipts/invoices via email. Simply request an invoice with one of our Customer Care Advisors via chat.

Written by Troy Robertson
Updated over a week ago

Create a PDF of your Mimeo Photos project

PDFs allow you to proof your projects before printing! They’re also great to have as a backup of your project designs or to share.

Written by Troy Robertson
Updated over a week ago

Why won't my PDF validate on the import site?

Understanding what causes files you to receive the 'Validation Failed' error when uploading to import.mimeophotos.com

Written by Michele H
Updated over a week ago

What version is Mimeo Photos currently operating on?

The most up to date version history of Mimeo Photos.

Written by Troy Robertson
Updated over a week ago

What does each button/icon do?

Learning what each tool does in Mimeo Photos

Written by Michele H
Updated over a week ago

"Some Photos Are Missing" Warning

Some photos are missing when I open a project. Some of my photos were removed from my project.

Written by Michele H
Updated over a week ago

Apple PDF vs Mimeo Photos PDF exports?

This article will help define the difference between PDF files, and where/how they can be used.

Written by Michele H
Updated over a week ago

Customer Support Contact Privacy

Monitoring for quality assurance purposes.

Written by Michele H
Updated over a week ago

File Formats Supported by Mimeo Photos

Mimeo Photos supports JPG, TIFF, PNG, and most RAW formats

Written by Jim S
Updated over a week ago

Our Cancellation Policy

Important: You cannot cancel an order if it has been longer than 30 minutes since you placed the order

Written by Michele H
Updated over a week ago

Turning Auto-Size Canvas On and Off

Change your Auto-Size Canvas settings when in a project

Written by Lauren Davis
Updated over a week ago

What is Auto-Size Canvas?

Auto-Size Canvas improves your viewing area while you edit

Written by Lauren Davis
Updated over a week ago

How do you secure my payment information?

Learn how we keep your data safe. Secure Payment Method.

Written by Lauren Davis
Updated over a week ago

Shipping vs. Billing Addresses

Can I ship my order to an address different from my billing address?

Written by Lauren Davis
Updated over a week ago

Add and Remove Photobook Pages

Quickly add and remove pages to your photobook spread. Deleting and adding a page.

Written by Lauren Davis
Updated over a week ago

How do I save my project?

Where do I find my saved projects? Where are my projects?

Written by Troy Robertson
Updated over a week ago

How do I add more photos to my project?

I created my photobook and forgot to include some photos; How do I add them?

Written by Michele H
Updated over a week ago

What happens after I place an order?

Understanding Mimeo Photo's Ordering Process. When will my order be delivered?

Written by Jim S
Updated over a week ago

How do I track my order?

Where do I find my tracking number? How do I check the status of my order?

Written by Jim S
Updated over a week ago

Does Mimeo Photos deliver to PO Boxes?

How do I enter a PO Box Address? I want to deliver to a PO Box.

Written by Michele H
Updated over a week ago

How do I add an event to my calendar?

Add events and photos to specific dates on your calendar.

Written by Troy Robertson
Updated over a week ago