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Frequently Asked Questions
Frequently Asked Questions
Answers to commonly asked questions.
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28 articles in this collection
Written by
Jim S,
Lauren Davis,
Michele H
and 1 other
Shipping to Multiple Addresses?
Use our 24-hour free shipping offer
Written by
Michele H
Updated over a week ago
How many Prints can I order at once?
The maximum amount of Prints you can order at once is 500
Written by
Michele H
Updated over a week ago
Shipping Prices for Wall Decor (US)
How much is it to ship wall decor?
Written by
Michele H
Updated over a week ago
Can I include an ISBN on my project?
Users' ability to include an International Standard Book Number (ISBN) on photobook orders.
Written by
Troy Robertson
Updated over a week ago
Prints FAQs
Prints are only available in the United States, Canada, Australia, Europe and New Zealand. Maximum amount of Prints I can order.
Written by
Michele H
Updated over a week ago
Where do I apply my promo code?
Apply your promo code, get your discount now! How do I enter my discount code.
Written by
Troy Robertson
Updated over a week ago
Importing and Purchasing an Apple Project
Using the import tool or Apple Photo Project Ordering Service. Create a Print Ready PDF. How to use the import site.
Written by
Michele H
Updated over a week ago
Where can I find my receipt/invoice?
Mimeo Photos provides receipts/invoices via email. Simply request an invoice with one of our Customer Care Advisors via chat.
Written by
Troy Robertson
Updated over a week ago
Create a PDF of your Mimeo Photos project
PDFs allow you to proof your projects before printing! They’re also great to have as a backup of your project designs or to share.
Written by
Troy Robertson
Updated over a week ago
Why won't my PDF validate on the import site?
Understanding what causes files you to receive the 'Validation Failed' error when uploading to import.mimeophotos.com
Written by
Michele H
Updated over a week ago
What version is Mimeo Photos currently operating on?
The most up to date version history of Mimeo Photos.
Written by
Troy Robertson
Updated over a week ago
What does each button/icon do?
Learning what each tool does in Mimeo Photos
Written by
Michele H
Updated over a week ago
"Some Photos Are Missing" Warning
Some photos are missing when I open a project. Some of my photos were removed from my project.
Written by
Michele H
Updated over a week ago
Apple PDF vs Mimeo Photos PDF exports?
This article will help define the difference between PDF files, and where/how they can be used.
Written by
Michele H
Updated over a week ago
Customer Support Contact Privacy
Monitoring for quality assurance purposes.
Written by
Michele H
Updated over a week ago
File Formats Supported by Mimeo Photos
Mimeo Photos supports JPG, TIFF, PNG, and most RAW formats
Written by
Jim S
Updated over a week ago
Our Cancellation Policy
Important: You cannot cancel an order if it has been longer than 30 minutes since you placed the order
Written by
Michele H
Updated over a week ago
Turning Auto-Size Canvas On and Off
Change your Auto-Size Canvas settings when in a project
Written by
Lauren Davis
Updated over a week ago
What is Auto-Size Canvas?
Auto-Size Canvas improves your viewing area while you edit
Written by
Lauren Davis
Updated over a week ago
How do you secure my payment information?
Learn how we keep your data safe. Secure Payment Method.
Written by
Lauren Davis
Updated over a week ago
Shipping vs. Billing Addresses
Can I ship my order to an address different from my billing address?
Written by
Lauren Davis
Updated over a week ago
Add and Remove Photobook Pages
Quickly add and remove pages to your photobook spread. Deleting and adding a page.
Written by
Lauren Davis
Updated over a week ago
How do I save my project?
Where do I find my saved projects? Where are my projects?
Written by
Troy Robertson
Updated over a week ago
How do I add more photos to my project?
I created my photobook and forgot to include some photos; How do I add them?
Written by
Michele H
Updated over a week ago
What happens after I place an order?
Understanding Mimeo Photo's Ordering Process. When will my order be delivered?
Written by
Jim S
Updated over a week ago
How do I track my order?
Where do I find my tracking number? How do I check the status of my order?
Written by
Jim S
Updated over a week ago
Does Mimeo Photos deliver to PO Boxes?
How do I enter a PO Box Address? I want to deliver to a PO Box.
Written by
Michele H
Updated over a week ago
How do I add an event to my calendar?
Add events and photos to specific dates on your calendar.
Written by
Troy Robertson
Updated over a week ago