Your eligibility for a refund or cancellation of future payments depends on the point of the program at which you cancel.
If You're in the New Client Program:
Full refund
You cancel 24+ hours before your clinician consult
At your clinician consult, your clinician determines you are not eligible for treatment
You owe $99
You cancel less than 24 hours before your clinician consult
At your clinician consult, your clinician determines that you are eligible for treatment, but you cancel before the initial prescription, and Bloombox ship
You owe $588 (50% of the full-price $1,176 program)
You cancel after your initial prescription and Bloombox ship but before your second prescription ships
You owe $1,176 (full program charge)
You cancel after both your first and second prescriptions have shipped
If You're in a Returning Client 6-Session Program:
Full refund
You cancel 24+ hours before your clinician consult
At your clinician consult, your clinician determines you are not eligible for treatment
You owe $150
You cancel less than 24 hours before your clinician consult
At your clinician consult, your clinician determines that you are eligible for treatment, but you cancel before the prescription ships
You owe $954 (full program charge)
You cancel after your prescription has shipped
If You're in a Returning Client 18-Session Program:
Full refund
You cancel 24+ hours before your clinician consult
At your clinician consult, your clinician determines you are not eligible for treatment
You owe $150
You cancel less than 24 hours before your clinician consult
At your clinician consult, your clinician determines that you are eligible for treatment, but you cancel before the initial prescription ships
You owe $774
You cancel after your initial prescription has shipped but before your second prescription ships
You owe $1,548
You cancel after your second prescription has shipped but before your last prescription ships
You owe $2,322 (full program charge)
You cancel after all prescriptions have shipped
When should I expect my refund?
If our team has issued you a refund, please expect it to arrive within 5–7 business days.
For further details, please contact us.