Please look below for a summary of the milestones that, once surpassed, determine the refund amounts available.
For new clients:
Full Refund
You cancel 24+ hours before your initial consultation
Your clinician determines that you are ineligible for treatment
$99 charge
You cancel within 24 hours of your initial consultation
You cancel after your initial consultation but before the initial medication and Bloombox ship
$588 charge
You cancel after your initial medication and Bloombox ship but before your second medication ships
No Refund
You cancel after all your medication ships
For returning clients who purchased a 6-session program
Full Refund
You cancel 24+ hours before your initial consultation
Your clinician determines that you are ineligible for treatment
$150 charge
You cancel within 24 hours of your initial consultation
You cancel after your initial consultation but before the initial medication and Bloombox ship
No Refund
You cancel after all your medication ships
For returning clients who purchased an 18-session program
Full Refund
You cancel 24+ hours before your initial consultation
Your clinician determines that you are ineligible for treatment
$150 charge
You cancel within 24 hours of your initial consultation
You cancel after your initial consultation but before the initial medication and Bloombox ship
$594 charge
You cancel after your initial medication ships but before your second medication ships
$1,188
You cancel after your second medication ships but before your third medication ships
No Refund
You cancel after all your medication ships
For further details, please contact our Support team via SMS: 844-225-8844.