When you register and create an account on the MINDBODY app, the app searches for matching profiles held with local MINDBODY businesses you have visited and syncs them to your mobile device. 

The syncing process works by matching two pieces of information across accounts:

  1.  Your email address.
  2. Your first name and last name

If some of your accounts successfully synced—but others did not and are missing—then you may have used an alternate email address when you registered with MINDBODY businesses. It’s also possible that your name was misspelled when your accounts were created with those businesses. You may also being missing a MINDBODY business or pass(es). In such a case, you'll need to manually sync your account to these businesses.

Manually sync your MINDBODY accounts

To complete this process, you'll need to know the email address and password used with these missing businesses, and to resend the MINDBODY app verification email.

Here's how to resend the verification email:

  1. Tap More at the bottom of MINDBODY app home screen.
  2. Select Settings.
  3. Tap the Send button under Verification Email.

Now check your email inbox for the verification email—it should arrive shortly!

Open this verification email and click the enclosed link, then scroll to the "Search for a business" section at the bottom of the screen.

  1. Enter the name of the missing business and tap Search.
  2. Tap on the name of the business you would like to sync.
  3. Enter the email address and password you use with this business.
  4. Tap Sign In.

Here's an example of the steps:



If you've signed up with additional businesses since your initial verification, you will need to resync your accounts to add them to the app. You can sync all your accounts using "automatic syncing" (explained below) or individual accounts by following the "manual syncing" instructions listed above.

Once your MINDBODY account syncs with a local business, any newly purchased passes will be immediately accessible through the app.


If you've updated the email address or name used with a local business, you can sync them to the MINDBODY app by resending the verification email and clicking on the enclosed link.

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