If you're finalizing documents and the system is still requiring payment, it may be due to your insurance provider's most recent records.
📋 Why This May Happen:
Our system reflects your most up-to-date benefits from your insurance.
If your deductible shows an outstanding balance, a co-pay may still be required.
Sometimes insurance records aren’t updated immediately—they may refresh at the beginning of a new month.
✅ What You Can Do:
Check your insurance portal (e.g., BCBS) for deductible updates.
If you believe your deductible has been met, share documentation with us:
Send us a message with a PDF attachment or screenshot from your insurance portal.
Once verified by our billing team, your records will be updated accordingly.