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Booking a virtual 1-1 therapy or coaching session with our Providers

Updated over 2 months ago

We are happy that you are taking steps to take care of your mental health πŸ˜„

1-1 sessions with therapists and coaches (collectively known as Providers) is currently a premium feature on MindFi that can provide more personalized support and guidance on your wellbeing journey.

If you've already done a session before and would like to book a subsequent session, refer to Book subsequent sessions

How to book

  1. On the Care Team tab (available on both Web and Mobile Apps) or the Home page of the Web App, click on Recommended Providers or Find your Provider

  2. Clicking on Recommended Providers will show you a list of Providers who can address the topics you may need support in. This is only available after you've completed onboarding

  3. Clicking on Find your Provider will bring you to the Topics page where you can select the topics to address

  4. After selecting topics, you'll see a list of Providers specializing in those topics

  5. Select a Provider to book with. Click on View profile to see more details

    1. You can filter the list by language. More languages are available on the Mobile App

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  6. Select a date and time. You can adjust the session duration, and timezone

  7. Review and confirm your booking

    1. If this is the 1st time you're booking, you'll need to read and agree to the Informed Consent

    2. If you don't have enough credits, you'll need to pay to confirm

  8. After confirming, you'll be able to see the booking on the Home page or the Care Team tab

    1. If you haven't checked on your wellbeing in the last 14 days, you'll see a prompt to do so. This helps your Provider understand your current wellbeing level.
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  9. You'll receive a booking confirmation email immediately. Reminders will also be sent 36 hours, 24 hours, and an hour before the session. Add the session to your calendar, so you don't miss it!

⚠ Kindly note that you are not allowed to schedule a session starting in less than 24 hours. Our Providers need at least 24 hours notice to prepare.

What's next?

Before the session starts, you can:

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