Email refunds allow your clients to automate the invoice refund process. By activating this function, you no longer need to request a refund, it'll be done automatically.
Please make sure that automatic refunds are enabled for any of the unresolved invoice categories in the account settings. To activate it, please go to Integration → API → How to handle unresolved invoices and enable them:
After this feature is enabled, the first screen in the widget will be the field allowing the user to enter their email. The user needs to enter their email address there and agree to our Privacy Policy.
Important: if the invoice is created via API, you must add a new payer_email field in the body of the request while creating an invoice. This is where the user will specify their email address.
If the invoice was overpaid, underpaid or paid late, the message to make a refund will be sent to the indicated email address:
After receiving the email, your customer may contact you to request a refund. Once they do so, you will need to:
Request the customer's wallet address for a refund in the same currency and network in which the invoice was paid (you can check the currency and network in your account).
After receiving the address from the customer, find the invoice in the Transactions panel and click on it.
In the window that opens, click Refund.
In the To customer's wallet tab, enter the wallet address provided by the customer and click Refund.
Click Confirm.
If you have any questions, please feel free to contact us in the live chat or via email at support@minfee.solutions