There can be several reasons, so try the following steps:
Check that you’re using the correct email and password.
If you forgot your password, use the reset option - you’ll receive an email with instructions.
Make sure you have a stable internet connection.
Verify that you’re using the latest version of the app (check the App Store or Google Play Store).
If you’ve tried everything and still can’t log in, just get in touch with us and we’ll sort it out for you.