Overview
If you are facing issues with an order which failed firstly check the order history as well as the connection/ source to make sure none of the details of the order are missing. If there are details missing, please cancel and delete the order and allow it to reimport as a reprocess will not resolve this issue.
Failed Order - Another Entity/ Attaching an entity of type
Errors can include
Attaching an entity of type 'Toolkit.DataClasses.Orders.OrderItem' failed.
Reason for failure: Attaching an entity of type 'Toolkit.DataClasses.Clients.Client' failed because another entity of the same type already has the same primary key value. This can happen when using the 'Attach' method or setting the state of an entity to 'Unchanged' or 'Modified' if any entities in the graph have conflicting key values. This may be because some entities are new and have not yet received database-generated key values. In this case use the 'Add' method or the 'Added' entity state to track the graph and then set the state of non-new entities to 'Unchanged' or 'Modified' as appropriate.
Sometimes orders can go into the FAILED status because two users are making changes to the order at the same time, other times an order can go into failed status due to a connectivity issue and needs to be reprocessed/ reimported.
To reprocess a FAILED order, please do the following:
Click Orders then Overview.
Search for the affected order.
Click Action then Reprocess.
Alternatively, if the order has been imported from a Third-Party Integration you could Cancel and Delete the order from within Mintsoft and allow it to reimport on the next cycle.
If you continue to face issues with the order(s) please raise a new case online and reference the title of this article.
Failed Order - Unable to Allocate all the stock
Error: Reason for failure: An Error Occurred when Updating Inventory Message: Unable to Allocate all the stock Quantity left:
Orders showing as FAILED due to being unable to allocate all stock can be caused by the system not picking up the correct values of how much stock is available for the product, if you are facing this error, please raise a new case online and reference the title of this article.
The support team will need to know the following:
SKU(s) affected.
(3PL Only) Client affected.