Overview
If you are facing issues with an order which failed firstly check the order history as well as the connection/ source to make sure none of the details of the order are missing. If there are details missing, please cancel and delete the order and allow it to reimport as a reprocess will not resolve this issue. Below are a few different examples of errors you may receive when handling failed orders.
Failed Order - Another Entity/ Attaching an entity of type
Errors can include
Attaching an entity of type 'Toolkit.DataClasses.Orders.OrderItem' failed.
Reason for failure: Attaching an entity of type 'Toolkit.DataClasses.Clients.Client' failed because another entity of the same type already has the same primary key value. This can happen when using the 'Attach' method or setting the state of an entity to 'Unchanged' or 'Modified' if any entities in the graph have conflicting key values. This may be because some entities are new and have not yet received database-generated key values. In this case use the 'Add' method or the 'Added' entity state to track the graph and then set the state of non-new entities to 'Unchanged' or 'Modified' as appropriate.
Sometimes orders can go into the FAILED status because two users are making changes to the order at the same time, other times an order can go into failed status due to a connectivity issue and needs to be reprocessed/ reimported.
To reprocess a FAILED order, please do the following:
Click Orders then Overview.
Search for the affected order.
Click Action then Reprocess.
Alternatively, if the order has been imported from a Third-Party Integration you could Cancel and Delete the order from within Mintsoft and allow it to reimport on the next cycle.
If you continue to face issues with the order(s) please speak with the Mintsoft support team or raise a support ticket.
Failed Order - Unable to Allocate all the stock
Error: Reason for failure: An Error Occurred when Updating Inventory Message: Unable to Allocate all the stock Quantity left:
Orders showing as FAILED due to being unable to allocate all stock can be caused by the system not picking up the correct values of how much stock is available for the product, if you are facing this error, please speak with the Mintsoft support team or raise a support ticket.
The support team will need to know the following:
SKU(s) affected.
(3PL Only) Client affected.
You cannot reprocess failed orders - please cancel & delete instead
Error: You cannot reprocess failed orders - please cancel & delete instead, or contact support
Orders showing as FAILED cannot be reprocessed, instead the order should be cancelled and deleted then allow the order to reimport. Here's what you should do:
Cancel and Delete the Order
Click Orders then Overview in Mintsoft.
Search for the order(s) you wish to delete using the available checkboxes.
Locate the Bulk Actions dropdown and choose Cancel and Delete Order.
Click Go to confirm the action.
Allow Reimport
If the order was imported from a Third-Party Integration, deleting it will allow the order to reimport automatically on the next sync cycle with complete information.
Check Order Details
Before acting, review the order history and connection/source to confirm which details are missing. Reprocessing won't resolve issues where order information is incomplete. This approach ensures the order imports correctly with all necessary information intact.
please check Order Comments to see what went wrong!
Error: Order has been placed in Failed Status please check Order Comments to see what went wrong!
Orders showing as FAILED with the above error message can be checked to see the potential cause(s) for it failing. Here's what you should do:
Check Order Details
Before acting, review the order history to see the potential cause(s) for the order failing:
Click Orders then Overview.
Click Actions then Details against the failed order.
Click the History tab then the Comments or Timeline sub-tab.
Within there will show the potential reason(s) it failed.
Take note of the reasons as there could be actions for you to take to stop this from happening again.
Cancel and Delete the Order
Click Orders then Overview in Mintsoft.
Search for the order(s) you wish to delete using the available checkboxes.
Locate the Bulk Actions dropdown and choose Cancel and Delete Order.
Click Go to confirm the action.
Allow Reimport
If the order was imported from a Third-Party Integration, deleting it will allow the order to reimport automatically on the next sync cycle with complete information.