If you are getting an error message (An Error occurred when creating the shipment Error: Web Request Error: An XML Error occurred! - Error in parsing request XML:Error: cvc-minLength-valid: Value '' with length = '0' is not facet-valid with respect to minLength '1' for type 'ShipmentContents'. at line 84, column 27) on some or all DHL services, this can be down to the CustomsDescription field being blank on the product details page. To fix this error message, please do the following:
Click Orders then Overview.
Find the order that is affected.
Click Actions then Details.
Within the order details, click Items.
Copy the SKU value from the Order Items page.
Next, click Products then Overview.
Paste the copied SKU.
Click Actions then Edit.
Populate the CustomsDescription field then click Save.
Repeat Steps 5-9 for all items on the order.
Generated shipment on the order again.
If you still get an error after populating the CustomsDescription field, please raise a new case online and reference the title of this article.