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DHL - The destination location is invalid.

Tom Higgs avatar
Written by Tom Higgs
Updated over 2 months ago

The error (DHL Validation Failed: ErrorCode: 420505 Data: The destination location is invalid. Please check the data) from DHL occurs when there is an issue with the destination address.

To resolve this, follow these steps:

  1. Click Orders then Overview.

  2. Find the order.

  3. Click Action then Details.

  4. In the Order Details page, check and correct the following:

    • Ensure the address format is correct (for example, the city may be in the wrong field)

    • Make sure there is no missing information in the delivery address

    • If the address contains non-English or special characters, the courier may not accept it

    • Verify that the address exists and is valid

  5. Finally, retry generating the shipment.

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