Overview
Sometimes orders will go into INVOICEFAILED status, this is an internal status only to alert you that the system has been unable to automatically calculate a shipping charge for this order to your 3PL client. The Despatched status is still reported as an external status for client websites and sales platforms.
Reasons to cause Invoice Failed Status
The main reasons for an order to go into InvoiceFailed status are:
No shipping price exists for the Courier Service.
The order has exceeded the Maximum Weight for the pricing setup.
Pricing has been set on a Zone basis, and the Destination Country for the order is not included in any of the specified zones.
The Warehouse on the Courier Pricing is set to All instead of the individual Warehouse.
Auto-Recalc Option
To fix orders that are in InvoiceFailed status you will first need to add the Correct Pricing to the Courier Service(s) affected. Once you have added Courier Pricing, please do the following:
Click 3PL Accounting then Overview.
Next, click Orders Awaiting Courier Prices.
Click Auto ReCalc against the orders affected.
Adding Prices Manually to Correct
If you do not want to add pricing to the courier services and instead correct the InvoiceFailed orders manually, please do the following:
Click 3PL Accounting then Overview.
Next, click Orders Awaiting Courier Prices.
Select the Checkboxes of the orders affected.
Enter the required Postage Cost for each order.
Next, select Invoice from the Bulk Actions drop-down then click Go.
Warehouse User Roles
Permissions within the Accounts and Shipping role group must be ticked to view and manage orders awaiting a courier price (Invoice Failed orders) as a Warehouse/ Admin user.