Setting up a despatch note
Despatch notes (Sometimes called Picking Lists) can be set up on a client-by-client and channel-by-channel basis. To add a new Despatch Note entry:
Click Settings then Despatch Note Settings.
Next, click Add New Despatch Note.
Choose the Channel if needed or leave it as ALL.
(3PL Only) Choose the Client.
Select the Template Style.
Classic - System default which includes Logos.
Designer - Alternative design but doesn't include Logos.
Custom Despatch Notes will also appear in this list if uploaded.
(Optional) Configure the following:
ShowPricing: Show order and item values.
Group By Bundle: Group the bundle and components together showing the Bundle SKU at the top.
GroupByBundle - Show Top Level Only.
If Group By Bundle is ON and GroupByBundle - Show Top Level Only is ON it will only show the Bundle SKU and not the Component SKUs.
If Group By Bundle is OFF and GroupByBundle - Show Top Level Only is ON it will only show the Component SKUs and not the Bundle SKU.
Add additional information using the InfoTitle and Info fields (Refund policy, Hours of business, etc).
Finally, click Update.
Adding Images
Two sections of the despatch note can be used for uploading logos, these are:
Top Image: Above the order details, which spans the full-width.
Image pixel dimensions 1475 x 350.
Promo Image: Again, that spans the full width of the despatch note, which appears beneath the product information.
Image pixel dimensions 1475 x 200.
Please be advised, when creating a Custom Despatch Note all images and logos must be added to the Word document when creating the despatch note, the Top Image and Promo Image sections on the Despatch Note Settings page only apply to the system-built despatch notes, not custom despatch notes.
Despatch Note FAQ
What is the Specifics column used for?
The Specifics column on the system default despatch note refers to the product attributes (Expiry Date, Batch Number, Serial Number), the information will only show if the attribute(s) are being tracked and the item being picked contains one or more of these attributes.
Can I add or remove columns from the despatch note?
The preloaded despatch note (Classic and Designer) columns cannot be amended. The only way to add, remove or rename columns from the despatch note is to create a Custom Despatch Note instead.
My Top Image and Promo Image are not displaying on the Custom Despatch Note
When creating a Custom Despatch Note all images and logos must be added to the Word document when creating the despatch note, the Top Image and Promo Image sections on the Despatch Note Settings page only apply to the system-built despatch notes, not custom despatch notes.