You may notice that your despatch notes or other documents are displaying a black box, black border, or outline around your logo or image. This issue typically occurs because Microsoft Word automatically compresses the image when it's inserted, which can cause display problems—especially around transparent areas in logos. Please follow the steps below to remove the black border:
Open the document in Microsoft Word.
Click on the logo/image to select it.
Go to the Picture Format tab.
In the Adjust group, click Compress Pictures.
In the pop-up window:
Untick Apply only to this picture and Delete cropped areas of pictures.
Click OK or Save to apply the changes.
Reupload the updated file to Mintsoft.
By following these steps, the black box or border around the logo should be removed.