Things To Check If Your eBay Connection Is Not Working
Check there is a username and user token on the connection, ensure there are no spaces at either end.
Ensure the eBay account is authorised, and the token is valid.
If the token is invalid an error will appear in the connect errors (Order Import Error: Authorisation token is hard expired. User needs to generate a new token for this application).
You will need to reauthorise the token using the eBay integration article.
Ensure that the connection is active within Mintsoft.
Things To Check If Orders are Not Importing
Ensure the orders are in the correct status on Ebay to import.
Check if there is a currency conversion set up, to learn more, please review the Currency Conversion section below.
Check there are no import errors, if there are, deal with those.
Check that no other orders have been imported using this order number before.
Ebay Currency Conversion
Due to eBay's requirements, any orders being shipped to the EU must be converted to EUR if the order value is below 150 EUR. This is to ensure the IOSS number is correctly applied. You may not have orders going to the EU however this conversion rate set up allows orders to import without any issues and should still be a solution to the issue.
To do this, you’ll need to make sure a currency conversion rate is set up in Mintsoft. You can check or set this up by going to:
Click Settings then Currencies.
Next, click Currency Rates.
Click Add Rate.
Set the Rate.
Use the following site to check the Conversion Rate.
Set the From Currency as GBP.
Set the To Currency as EUR.
Finally, click Add.
Things To Check if Stock Is Not Syncing
Is the toggle for Sync Stock set to ON on the eBay connection in Mintsoft?
Remove any leading or trailing spaces.
The SKU matches (Case Sensitive) on eBay and Mintsoft
The product is Active and not Discontinued in Mintsoft.
In order for the eBay connection to work, you must populate your SKUS, custom labels, on eBay. To see more detail on this refer to eBay integration article. If stock is not syncing between Mintsoft and eBay please make sure the listing is currently Active, to check this, please do the following:
Click Connect then Order Integration.
Next, click eBay.
Search for the eBay connection.
After that, go to Listing Mappings.
Search for the SKU there.
Click Edit.
There will need to be an active mapping from Mintsoft to the product on eBay.
After that click the Active toggle ON.
To improve stock sync performance, you can turn on Import Listings / Sync Stock Overnight within the eBay connection for the client.
If you are still having issues with stocks not syncing or orders for your eBay integration, please raise a new case online and reference the title of this article.
eBay Listings Not Importing
To ensure all listings are imported from eBay into Mintsoft, the eBay connector needs to be configured in the following way:
Enable Stock Sync and Auto Create Products on Order Import based on listings - Infinite Stock.
OR
Enable Stock Sync but turn OFF the Auto Create Products on Order Import based on listings - Infinite Stock.
If you're still having problems regarding your eBay connection in Mintsoft, please raise a new case online giving as much information as possible.