You can reset your password in two ways, depending on whether you set up your account with an email address or just a username (example: User@OrganisationID.accessmyevo.com).
Reset your password using email address
If you log in to Mintsoft through Access Evo (go.accessacloud.com) using an email address and have forgotten your password:
Go to Access Evo at go.accessacloud.com.
If you're taken to the 'Manage your Access account' screen after signing in, type go.accessacloud.com into the address bar again to reach the Evo homepage.
Enter the Email Address you use to log in.
Click Forgotten my password.
Complete the I'm not a robot section then click Send me the code.
Note the verification code sent to your email.
Enter the verification code.
Click Verify my email address.
Create your new password following these requirements:
At least twelve characters long.
Cannot include: password, access, mintsoft, admin, test, 1234, p@ssword.
Must contain one uppercase letter and one number.
Sign in with your new password.
Note: Each emailed code lasts up to 10 minutes. You can have up to five valid codes at once. If you receive two codes at the same time, both are valid. If you enter an invalid code three times, you'll be temporarily locked out for one minute.
Troubleshooting email verification
If you don't receive the verification code email:
Complete the I am not a Robot section.
Ask a colleague to generate the reset message using your email address on their computer.
Check with your IT team that their spam filter isn't blocking emails from noreply@accessacloud.com.
Check your junk email folder.
Reset your password using username
If you log in to Mintsoft through Access Evo (go.accessacloud.com) without an email address and have forgotten your password, ask an admin to:
Go to Access Evo at go.accessacloud.com.
Click the Members icon.
Search for the username and click the three-dots icon.
Click the Change password icon then click Change password.
Enter a new password following these requirements:
At least 12 characters long
Cannot include: password, access, mintsoft, admin, test, 1234, p@ssword
Must contain one uppercase letter and one number
Enter the new password then click Next.
Troubleshooting sign-in issues
If you can't sign in after resetting your password:
Your organisation may use Single Sign-On with your normal work account password. Contact your IT department if you're unsure whether your organisation has this enabled.
Your web browser may have stored a previous password if you selected 'save password'. Clear your cache and saved passwords. See your browser help system for instructions.