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Order Management - Mail Order Setup

Tom Higgs avatar
Written by Tom Higgs
Updated over a week ago

The mail order input feature allows you to manually input orders for orders received by phone, post or email that require a payment capturing at the end of the process.
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Currently, the process is integrated with Sage-Pay and World-Pay payment gateways to capture automatic payments, but you can also enter payments as Cheque orders if received by post.
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You can also set up 3 pricing points per product - Wholesale, Retail & Promo.


Enable Mail Order - 3PL

To place a mail order as a 3PL database, you first need to enable a 3PL client to be mail-order enabled:

  1. Click Clients then Overview.

  2. Search for the Client.

  3. Click Actions then Edit.

  4. On the Defaults tab, enable the MailOrderEnabled toggle.

  5. Click Save.

Enable Mail Order - Multi Channel

To place a mail order as a multichannel database, you first need to enable mail-order:

  1. Click Settings then Client Settings.

  2. On the Defaults tab, enable the MailOrderEnabled toggle.

  3. Click Save.


Shipping Prices

Then, Shipping Prices must be setup for Mail Order:

  1. Click Mail Order then Extras.

  2. Click Shipping Prices.

  3. (3PL Only) Choose a Client.

  4. Enter a Price.

  5. Choose the Courier Service Type.

  6. Click Create.

Adding Product Prices

The mail order module uses extended pricing of products for 3 levels of price point types:

  • RETAIL

  • WHOLESALE

  • PROMO

To upload extended pricing in bulk, please follow the steps below:

  1. Click Products then Extras.

  2. Click Upload Additional Info.

  3. Select the template as ProductPrices.

  4. After you download the template fill in the required information -

    • SKU: This must match the existing SKU on Mintsoft.

    • Price Type: WHOLESALE, RETAIL, PROMO.

    • Currency: This must match one of the Currencies in Mintsoft (United Kingdom Pound, United States Dollar, New Zealand Dollar, etc.).

    • Price: Enter the price you want against the price type.

  5. Save the spreadsheet.

  6. Go back to the Upload Additional Info section on Mintsoft.

  7. (3PL Only) Select the Client.

  8. Set the type to upload as ProductPrices.

  9. Click Choose File to find the CSV.

  10. Finally, click Upload.

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