When a warehouse or admin user account is locked out, it won't appear in the same list as other accounts.
Find and unlock a user account
Within Mintsoft, go to Settings then Warehouse User Accounts.
Click Show Locked Out in the top right.
Find the account you want to unlock then click Actions.
Click UnlockUser and reset the password if necessary.
Reasons an account can become locked
There are a few reasons a warehouse user account can become locked out:
Multiple logins of the same account can cause the account to be locked out.
If your password has changed, ensure your old password is not auto filling into the password field.
Three unsuccessful login attempts will cause the account to lock out.