Errors can include:
An Error Occurred when trying to Create Shipment - ErrorMessage: Error Occurred details: Error Code: 1020 Obj:invoice.invoiceShipperDetails.eoriNumber Error Type:Validation Error Message:invalid string value.
An Error Occurred when trying to Create Shipment - ErrorMessage: Error Occurred details: Error Code:1007 Obj:invoice.invoiceShipperDetails.eoriNumber Error Type:Validation Error Message:Missing mandatory field.
The error from DPD typically occurs when the EORI number in the client's details is either invalid or missing. To resolve this issue, review the steps below:
Check the EORI number in Mintsoft
Go to Clients then Overview.
Find the relevant client and click Actions then Edit.
Scroll down to EORI Number and check the value entered is correct.
Verify the EORI number
You can confirm if the EORI number is valid on the GOV.UK website.
By following these steps, you should be able to resolve the error.
Note: If the EORI number is correct and you still receive this error, raise a new case online and reference this article title.