Sometimes you may experience despatch issues or picking errors where your 3PL client has demanded a replacement should be sent free of charge (FOC). The quickest way to do this is:
Click Orders then Overview.
Find the original order.
Tick the order.
Use the Bulk Actions drop-down and select Copy.
Click Go.
Tick the order again.
Use the Bulk Actions drop-down and select Mark No Charge.
Click Go.
Now print and despatch the order as normal - the line will now appear zero-rated with a NO CHARGE comment on your unconfirmed invoice:
