This error (Cannot verify quantity: When orders only require: via Mobile App - Barcode: Quantity: Overridden: False) typically occurs when the quantity being picked by the warehouse staff is higher than the quantity required on the order.
To resolve this issue, please follow the steps below:
Verify the required quantity – Ensure that the picked quantity matches the order requirements.
If a change is needed (increase or decrease):
Cancel and delete the order.
Update the quantity on the Order Channel (e.g., Shopify, Amazon).
Allow the order to reimport into the system with the correct quantity.
If the issue persists, please raise a new case online and reference the title of this article.
By following these steps, you should be able to resolve the error.