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Shopify - Handling returns

Tom Higgs avatar
Written by Tom Higgs
Updated over a month ago

Refund Shipping When Create Return

When returns are processed against Shopify orders Mintsoft will send a return call to Shopify and mark it as Refunded at the item level. This is done by the Connect action.

Note: We cannot say if it auto-processes the payment, but we do mark it as refunded via the app name.


Re-Stocking Items after Refunds

If you select to Restock an item after processing a refund in Shopify, then this will have the effect of double adding the stock if a return has been processed on Mintsoft as well.

Likewise, if you have restocked an item in Mintsoft after completing a refund there, you do not need to Restock items in Shopify, as again this will result in duplication of stock levels.

For more information, see the Refunding and Cancelling Orders Shopify guide.

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