Unlock a client user account
When a 3PL client user account is locked, it doesn't appear in the standard account list. To find and unlock a client user account:
Click Settings then Client User Accounts.
In the top right, select Show Locked Out then find the account.
Click Actions then select Unlock User.
Consider selecting Reset Password as well for additional security.
Reset a client user account password
3PL client users can reset their password either themselves or through a warehouse admin.
Reset password as a warehouse admin
To reset a client user account's password:
Click Settings then Client User Accounts.
Find the account that needs its password resetting.
Click Actions then Reset Password.
The new password appears at the top of the screen.
Reset password (self-service)
If the client user account has a valid email address, they can receive a new password by email:
Go to om.mintsoft.co.uk.
Click Customer/client sign in then click Forgot password?.
An email containing the new password will arrive within a few minutes.
Note: Check junk/spam folders if the email doesn't appear in the inbox.
Client user password reset FAQ
Can I set the password for the client user account?
No, you cannot choose or set the password when resetting a client user account password. The system automatically generates a new password.
Why do I have to change my password every 12 months?
Client user accounts must reset passwords that are over a year old to comply with Amazon's security requirements.
Reasons an account can become locked
There are a few reasons a client user account can become locked out:
Multiple logins of the same account can cause the account to be locked out.
If your password has changed, ensure your old password is not auto filling into the password field.
Three unsuccessful login attempts will cause the account to lock out.