If your content is successfully rendered on our platform but isn’t appearing on your social media account, there are several steps you can take to resolve the issue. Follow the steps below to help restore your connection:
1. Try Reposting
Action: Simply attempt to repost your content.
Why: A quick retry can often clear up temporary issues that may have occurred during the initial post.
2. Disconnect and Reconnect Your Social Account
Action:
Navigate to your connection settings page.
Disconnect your social account.
Reconnect the account by carefully following the on-screen instructions.
Why: This process refreshes the connection and ensures that the necessary permissions are correctly set.
3. Review Your Social Media Account Settings
Action:
Log into your social media account (e.g., Facebook, Instagram, or LinkedIn).
Check that third-party posting is enabled.
For Facebook/Instagram: Verify privacy settings, connected apps, and posting permissions.
For LinkedIn: Ensure that your account is set up to allow external posts.
Why: Social network settings can sometimes restrict third-party apps from posting. Adjusting these settings may resolve the issue.
Additional Tips
Browser/App Update: Make sure you’re using the latest version of your browser or our app.
Internet Connection: Confirm that your connection is stable during the posting process.
Account Isolation: If you manage multiple social accounts, try reconnecting them individually to identify any account-specific issues.
How Our Support Team Can Help
Outages: If there is a known service outage affecting social integrations, our support team will share updates and information with you.
Account-Specific Issues: While we can offer general guidance and troubleshooting tips, please note that account-specific issues related to your social media settings are not something we have direct access to resolve.