If your content is successfully rendered on our platform but isn’t appearing on your social media account, there are several steps you can take to resolve the issue. Follow the steps beloIf your video renders successfully in Minvo but does not appear on your connected social media account, the issue is usually related to connection permissions or platform settings. Follow the steps below to troubleshoot and restore the connection.

✅ Step-by-Step Troubleshooting

1️⃣ Try Reposting the Content

Action:
Attempt to post the video again from Minvo.

Why:
Temporary connection interruptions can occasionally occur during the posting process. A simple retry often resolves these short-lived issues.

2️⃣ Disconnect and Reconnect Your Social Account

Action:

Go to your Social Connections settings in Minvo.
Disconnect the affected social media account.
Reconnect the account by following the on-screen authentication steps.

Why:
Reconnecting refreshes the integration and ensures that all required permissions are properly granted.

3️⃣ Review Your Social Media Account Settings

Action:

Log into your social media platform directly and verify the following settings:

Facebook / Instagram

Check privacy settings.
Confirm that third-party apps are allowed to post.
Review connected apps and permissions.

Ensure your account allows external posting integrations.

Why:
Sometimes social platforms restrict third-party tools from publishing content due to privacy or security settings.

💡 Additional Troubleshooting Tips

Update Your Browser or App

Make sure you are using the latest version of your browser to avoid compatibility issues.

Check Your Internet Connection

A stable internet connection is important during the posting process.

Test Accounts Individually

If you manage multiple social accounts, reconnect them one at a time to identify whether the issue is specific to a single account.

🛠 How Minvo Support Can Help

Our support team can assist with:

Platform outages affecting social integrations
General troubleshooting for Minvo’s posting system

However, please note that account-specific settings on social media platforms are outside of Minvo’s control, so those may need to be adjusted directly within your social account.