This article covers the common problems and solutions encountered while placing an order.
If the listed solutions don't resolve the issue, please email us so that we can help!
Problem | Solution |
The app is behaving glitchy. | Check the App Store and download any new app updates. |
A connection disruption occurs during order processing. | Make sure you are using a stable Wi-Fi or mobile data connection to place your order. |
A promo code error stops the order from completing. | Remove the promo code and try to place the order. If it goes through, contact our support team to apply your discount retroactively. |
There's a bug on the platform you're using. | Try placing the order on a different Mixtiles platform (we have a free mobile app and a website). |
The website is behaving glitchy. | Try placing your order using a Google Chrome browser in Incognito Mode. |