Our Happiness Guarantee 💛
At Mixtiles, our goal is simple — to make you happy with your order. Every set is made with care, and we stand by our products with our Happiness Guarantee. If something isn’t right, we’ll do everything we can to make it right.
Personalized Products
Since every Mixtiles order is custom-made with your photos and design choices, we aren’t able to accept returns. That said, we know things don’t always go perfectly — and that’s exactly why our Happiness Guarantee exists.
Ensuring Your Satisfaction
We want you to absolutely love your Mixtiles. If there’s any issue with your order, please reach out so we can help. Common examples include:
Quality Issues: If your Mixtiles arrive damaged, defective, or not as expected, we’ll happily replace the affected tiles at no extra cost.
Shipping Problems: If your order was lost, delayed, or damaged in transit, we’ll work with you to sort it out quickly.
Other Concerns: Even if it’s something small, we’d still love to hear from you — we’re committed to finding a solution that leaves you smiling. 😊
How To Contact Us
You can contact our friendly team anytime through:
Email: hi@mixtiles.com
Live Chat: Available on our website or iPhone app
What To Include
To help us resolve things as quickly as possible, please share:
Your order number
A short description of what happened
Photos of the issue (if possible)