Overview
Manage your billing information directly within your MNTN account settings. This includes editing payment details, updating credit card information, and accessing your billing history.
Your account will be billed following the end of each month. Credit card billing typically occurs by the 10th of the following month. Invoices are sent monthly on Net 30 terms to designated invoice contacts, usually by the 10th of the following month.
View Billing Information
Click on your account in the top-right corner of the platform and select My Account from the menu.
Click Billing Info from the left navigation pane and stay on the Billing Info tab.
ℹ️ Note: Every month, we will send you a receipt referencing this information to the email address you provided at sign-up. Please note you can always change that email address.
View Billing History
The Billing History tab aggregates the credit card receipts or invoices from prior billing periods. Billing History details your invoices and allows you to download, print, or share your invoices.
Click on your account in the top-right corner of the platform and select Billing from the menu.
From the Billing History tab, review your billing history.
Understand Credit Card Information
When providing your credit card information, ensure the card has suitable credit limits for your campaign budgets.
MNTN accepts all major credit cards and does not store any of your credit card information.
Credit cards are typically billed by the 10th of the following month. The main email contact on your account will receive a credit card receipt.
If there is an issue with the credit card on file and payment cannot be processed, an automated email will be sent from noreply@mountain.com with the subject line "Advertiser Payment Unsuccessful." This will go to the main email contact on your account. This email will prompt you to update your credit card information in the MNTN platform.
Edit Billing & Payment Details
Click on your account in the top-right corner of the platform and select Billing from the menu.
From the Billing Info tab, update your payment information as needed.
Click Save Changes.
ℹ️ Note: If an updated payment is not received within 3 business days of the initial decline, campaigns will be automatically paused. Once you update the credit card on file, the payment will be re-run automatically. If you wish for MNTN to retry the same credit card, submit a request to our Platform Experience Team by selecting the "Support" icon within the platform.
Assign Billing Contacts
To assign users who should receive monthly invoices or credit card receipts:
Click on your account in the top-right corner of the platform and select My Account from the menu.
Click General from the left navigation pane.
Scroll down to the Invoice Contacts section.
Click + New.
Enter the contact's information.
Click Save.
ℹ️ Note: Invoice contacts may include users who do not have access to the MNTN platform.
To remove a contact, click the trash icon to the right of their name.
Update Primary Contact
Your Primary Contact will be the main contact on your account. This user will be notified if any platform technical issues rise.
You can change the primary contact information on your account by editing the first and last name and clicking "Save Changes."
Reset Your Password
To reset or change your password:
Navigate to My Account > General.
Scroll down to Account and select the Security tab.
Enter and verify your new password in the provided fields.
Click Save Changes to update your password.
Update Company Information
Your Company Information will include the advertiser details input when your account was created. To update this information:
Navigate to My Account > General Settings.
In the Company Information section, update fields like Company Name, Company URL, Monthly Unique Visitors (MUVs), Country, and Time Zone.
Click Save Changes.