When providing us with your credit card information, please make sure the card you are using has suitable credit limits for the budgets you are applying to your campaigns.
We accept all major credit cards and do not store any of your credit card information.
We typically bill credit cards by the 10th of the following month. The main email contact on your account will receive a credit card receipt.
If for some reason, there is an issue with the credit card on file, and we can't charge you successfully, you will receive an automated email from noreply@mountain.com with the subject line "Advertiser Payment Unsuccessful". This will go to the main email contact on your account. That email will ask to have your credit card information updated in the MNTN platform, which can be done by navigating to the drop down next to your account name in the upper right>Billing>Card.
💡 Note: For clients billed by credit card, we understand that if an updated payment is not received within 3 business days of the initial decline, campaigns will be automatically paused.
Once you update the credit card on file within the platform, the payment will be re-run automatically. If you wish for MNTN to re-try the same credit card, you must submit a request to our Platform Experience Team by selecting the "Support" icon within the platform.
If the bill has been successfully paid, you can view it in your account by selecting the drop-down menu next to your account name in the upper right>Billing>Billing History.