Welcome aboard! 🎉
Whether you’re new to MNTN or seeking a quick refresh on our platform and its capabilities, this curated article collection is for you.
Our courses are designed to help you navigate each area of the platform, as well as coach you through best practices to ensure optimal campaign performance.
We’ll start by introducing the MNTN support team and, most importantly, how to reach us moving forward. Our in-app support team is well-equipped to handle any platform-related questions or technical inquiries, as well as provide consultative guidance based on your overarching business goals.
Navigating Your MNTN In-App Support
Welcome to MNTN's in-app Help Center, where you can receive personalized assistance from our support team or peruse the many articles detailing our platform’s capabilities.
To get started, click the icon in the bottom left corner of your account.
Ask a Question
Send us a message, and our system will prompt you to provide a few details to help us route your request. We’ll curate relevant articles to provide you with immediate assistance.
If the articles do not fully address your needs, you can submit a request to our support team for further personalized support.
🧠 Pro Tip: You can click on the article(s) seen under Source to read the entire article on a new page.
Search For Help
You can search our Help Center for content related to the question or topic.
When you click Search for Help, a new page populates our Help Center’s collection of articles should you want to dive head-first into a subject matter.
💡Note: When searching for help, you'll be navigated to the Help section of the Help Center.
Otherwise, you can just input a keyword, phrase, or question into the search bar for relevant articles on the topic.
Navigating Suggested Topics
You’ll notice a subset of topics personalized to your needs listed on your in-app support's homepage. Those topics could include:
Impression Tracking
Visit Tracking Parameters
Visit URL
How to Interpret 3rd-Party Audience Size
💡Note: Clicking these topics will guide you to a relevant article.
Messages
The Messages tab houses all of your past and current conversations, whether that conversation ended at suggested Help Center articles or whether you contacted our support team.
Navigate here for the latest feedback and details on your conversations.
Help
The Help tab allows you to navigate MNTN's different Help Center categories. These categories provide an in-depth explanation of platform capabilities and features to ensure you're making the most out of your account.
Where to Go Next