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Use MNTN's Messenger

Get help, find answers, and stay updated — all in one place.

Laura McGarigle avatar
Written by Laura McGarigle
Updated this week

Overview

From setup to scale, MNTN makes it easy to get help quickly so you can stay focused on results.

Messenger isn’t just for support — it’s also how we share the latest from MNTN.

You’ll get:

  • Instant alerts when new features go live

  • Guidance on how to use them

  • Quick tips to help you get the most out of every update

You won’t miss a thing. We highlight key product updates right in the platform.

Contact Support

The fastest way to reach us is through the Messenger available directly in the MNTN platform. When you open Messenger you’ll have two options:

  • Submit a Request

  • Ask a Question

Submit a Request:

If you know you need to talk to a real person, type “Submit a request.” We’ll ask what you need help with, then connect you with the right Support team member.

Ask a Question:

If you type a question, our AI assistant will try to help you right away. It’s trained to answer common questions and guide you through next steps.

If the AI doesn’t fully solve your issue, you have options:

  • Click “Get more help” to be handed off to a human

  • Or just type “speak to a person” at any time

    • We’ll send your question to the right team. No extra steps needed.

    • Our team sees your full chat history, so you won’t have to repeat yourself.

    • The more details you share, the better we can help.

    • You’ll always be connected with someone who knows the topic inside and out.

Use the Help Center

Just open the Messenger and use the search bar at the top to browse our Help Center directly.

You’ll find detailed guides and walkthroughs — all available 24/7, no interaction required.

Your Pre-launch Checklist

Before you launch, we’ll guide you through the essentials with a built-in checklist. You’ll see it as soon as you log in — no guesswork, no skipped steps.

Here’s what it covers:

  • Install your pixels

  • Create your first campaign

  • Build your audience

  • Set your budget and performance goal

  • Upload your TV commercial

  • Confirm your payment method

  • Verify your email address

Once everything’s checked off, you're ready to launch.

Step-by-Step Help

Looking for a little extra direction? Once you log in, you’ll get step-by-step support and smart recommendations right when you need them.

Post-launch Guidance

Once your campaign is live, MNTN keeps working behind the scenes — with support that gets more relevant as you go.

You’ll get:

  • A clear path forward based on your strategy and performance

  • Support that helps you stay on track and hit your goals

  • Access to technical support when you need help troubleshooting or navigating the platform

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