From setup to scale, MNTN makes it easy to get help quickly so you can stay focused on results.
How to Contact Support Using the Messenger
The fastest way to reach us is through the Messenger available directly in the MNTN platform. When you open the Messenger you’ll have two options:
Ask a question
Submit a request
Submit a Request (for faster handoff to a human)
If you know you need to talk to a real person, type “Submit a request.” We’ll ask what you need help with, then connect you with the right Support team member.
Ask a Question (AI-first support experience)
If you type a question, our AI assistant will try to help you right away. It’s trained to answer common questions and guide you through next steps.
If the AI doesn’t fully solve your issue, you have options:
Click “Get more help” to be handed off to a human
Or just type “speak to a person” at any time
What to Expect
We’ll send your question to the right team. No extra steps needed.
Our team sees your full chat history, so you won’t have to repeat yourself.
The more details you share, the better we can help.
You’ll always be connected with someone who knows the topic inside and out.
Search the Help Center Without Starting a Chat
You don’t need to talk to the AI to find helpful content. Just open the Messenger and use the search bar at the top to browse our Help Center directly.
You’ll find detailed guides, FAQs, and walkthroughs — all available 24/7, no interaction required.
Before You Launch: Your Launch Checklist
Before you launch, we’ll guide you through the essentials with a built-in checklist. You’ll see it as soon as you log in — no guesswork, no skipped steps.
Here’s what it covers:
✅ Install your pixels
✅ Create your first campaign
✅ Build your audience
✅ Set your budget and performance goal
✅ Upload your TV commercial
✅ Confirm your payment method
✅ Verify your email address
Once everything’s checked off, you're ready to launch.
Step-by-Step Help
Looking for a little extra direction? Once you log in, you’ll get step-by-step support and smart recommendations right when you need them.
After You Launch: Guidance to Help You Grow, Not Just Fix
Once your campaign is live, MNTN keeps working behind the scenes — with support that gets more relevant as you go.
You’ll get:
A clear path forward based on your strategy and performance
Support that helps you stay on track and hit your goals
Access to technical support when you need help troubleshooting or navigating the platform
Product Releases: What’s New, What It Does, and Why It Matters
Messenger isn’t just for support — it’s also how we share the latest from MNTN.
You’ll get:
Instant alerts when new features go live
Guidance on how to use them
Quick tips to help you get the most out of every update
You won’t miss a thing. We highlight key product updates right in the platform.