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Why is my payment or withdrawal request still marked as pending?

Francisco avatar
Written by Francisco
Updated this week

Why is my payment or withdrawal request still marked as pending?

When a payment or withdrawal request is marked as pending, it indicates that the process is temporarily on hold waiting for further actions. A common reason for this status in Mobidea Squad is the requirement for advertisers to confirm the leads associated with the transaction.

Why does the advertiser's confirmation matter?

Payments and withdrawals depend on advertiser confirming the validity of the leads provided. If there are suspicions for the traffic sent, this validation ensures that the traffic is not fraudlent and helps maintain trust and accuracy in the platform's operations. Until this confirmation is received, the payment or withdrawal request cannot be processed.

What happens next?

Once the advertiser confirms the leads:

  1. The pending status is lifted.

  2. The payment or withdrawal request proceeds through the standard processing timeline.

  3. The funds are transferred to the affiliate.

If there are delays in confirmation that extend substantially beyond the usual timeframe, it means there is an investigation on the traffic that was sent.

When should I contact support?

If your payment or withdrawal request remains pending for an extended period and no updates are provided, you may reach out to Mobidea Squad support for assistance. Ensure you are ready to provide details about the traffic to facilitate a prompt resolution. For additional questions or further clarification, feel free to consult the Mobidea Squad Help Center or contact their support team directly.

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