If you've created an account manually, you will need to connect your account to your program for your service hours to be recognized.
First, contact your program administrator on campus to retrieve your organization code.
Once you have your organization code, follow the instructions below, depending on whether you're using the mobile app or the web app.
In the web app (app.mobileserve.org):
Go to your Settings (gear icon next to your name)
Under Organization click “Join Organization”
On the following page enter the code and wait for the organization to be found
Select “Join”
In the mobile app:
Go to the main menu by tapping the 3-line icon in the top left
Go to Settings (gear icon next to his/her name)
Select the organizations tab at the top
Select "Join Organization"
Enter the code and wait for the organization to be found
Select "Join"