If you cannot see a user on your dashboard, it is likely that they have not joined your organization. To correct this, the user will need the correct Org Code.
To add the code to the account, follow the instructions below, depending on whether they are using the mobile app or the web app.
In the web app (app.mobileserve.org):
Go to your Settings (gear icon next to your name)
Under Organization click “Join Organization”
On the following page enter the code and wait for the organization to be found
Select “Join”
In the mobile app:
Go to the main menu by tapping the 3-line icon in the top left
Go to Settings (gear icon next to his/her name)
Scroll to the bottom
Select "Join Organization"
Enter the code and wait for the organization to be found
Select "Join"