Many programs require service log verification by a service supervisor before approving any service log. A verification email is triggered when a user enters their service supervisor's name and email while inputting the details of their service log.
If your service supervisor did not receive an email, here are the top culprits:
Misspelled Email Address: Please look at the email entered into the service log. Any misspellings and the email will not arrive at the proper inbox.
Editing a misspelled email address and resubmitting the log will send an email to the service supervisor!
Email Filters: Many organizations have email filters in place. Please have your service supervisor look at their filters to ensure the email was not inadvertently caught in their filter.
Once found, please have the supervisor review your service log to verify the details are accurate!
Inbox Search: Many service supervisors are pulled in multiple directions and may be catching up on email. Have your service supervisor search for an email from support@mobileserve.com to pull it to the top of their inbox.
Once found, please have the supervisor review your service log to verify the details are accurate!
Please be patient with your service supervisors who put a lot of work into impacting your community!