Conveyor works best with a fast, stable internet connection. If you're experiencing delayed dictation, slow AI encounter generation, or connection issues, running a Network Test is a great first troubleshooting step.
Run a Network Test
After a few seconds, the test will display your Latency, Jitter, Download Speed, and Upload Speed.
Open Settings in the Conveyor app.
Scroll to Support & Reference.
Tap Network Test.
Tap Start Test in the upper-right corner.
Wait a few seconds while the test completes.
If the Network Test Fails
If the Network Test is unable to complete, your internet connection may be too weak or unstable to finish the test.
Try one or more of the following:
Connect to a different Wi-Fi network.
Switch to a cellular data connection (or vice versa).
Restart your router or modem.
Contact your IT department or internet service provider.
Recommended Network Requirements
For the best experience with Mobius Conveyor, we recommend:
Metric | Recommended |
Download Speed | 10 Mbps or higher |
Upload Speed | 5 Mbps or higher |
Latency | Less than 100 ms |
Jitter | Less than 50 ms |
If Your Results Are Below the Recommendations
A slow or unstable internet connection may cause:
Delayed dictation
Slower AI encounter generation
Connection interruptions
To improve performance:
Move closer to your Wi-Fi router.
Connect to a stronger Wi-Fi network.
Restarting your router or modem.
Contact your IT department or internet service provider if the issue persists.
Send Results to Support
After your Network Test is complete, tap Send to Support to securely send the results to the Mobius Support Team.
Including your network test results helps us troubleshoot connection issues more quickly and reduces the need to ask for additional information.
If your network meets the recommended values but you're still experiencing issues, please contact the Mobius Support Team for additional assistance.