Overview:
A Caller ID device is a small hardware box that connects an EPOS terminal to an analogue phone line. When the phone rings the Caller ID device passes the phone number to the TouchPoint software which checks the number against the Customer file.
Comet Serial Caller ID Setup:
The Comet Serial is a Caller ID unit with RS232 serial connectivity.
It is normally connected to COM 2 or COM 3 of the EPOS terminal.
The baud rate for the COM port needs to be set at 1200 baud.
The Caller ID device is powered from the serial port.
Connect the Caller ID device into the telephone line with the cable provided.
Telephone Line:
The Comet Serial Caller ID unit works with an analogue telephone line.
The phone line must have CLI (Call Line Identification) enabled.
TouchPoint Setup:
Add a Caller ID status key to the keyboard
Programming > System Programming > 13. I/O Parameter :
Configure a spare COM port for 1200 baud
Connected Device > Crucible Tech CID Unit
Programming > Customers > Customer Control :
Auto create new customer when not found? YES
Auto create new customers? YES
Set which fields you want to prompt for
Caller ID Operation:
When the phone rings:
Sign on a clerk in Sales Mode
Press the Caller ID button
TouchPoint checks the incoming phone number against the customer file
If the telephone number exists, the customer name is displayed against the number - tap and the customer is assocoated with the transaction.
If the telephone number does not exist, you are prompted to create a new customer.
Using the Comet Called-ID with VoIP Lines:
The Comet Caller-ID is compatible with VoIP lines BUT only if one of the following is available:
Your router has an analogue port
An Analogue Telephone Adapter (ATA) is available for your VoIP system
Some VoIP providers provide routers with this functionality built in and some ATA's require configurations or adaptions to work with EPOS software - this would be the responsibility of your VoIP provider. You should ask your VoIP provider the following question:
Do they provide an ATA (Analogue Telephone Adapter) that enables the capture of standard Caller ID and if they have the ability to configure that?
We understand that BT can provide this functionality but it requires a BT engineer site visit to configure.
Important: We cannot guarantee that the Comet Caller-ID is compatible with your VoIP system.