HOW TO PARK:
For MOBY e-bikes, you have to lock the bike using the combination lock around a public bike (sheffield) stand. The code for the combination lock is in the name of the bike you rented, labeled such as Lock Code 1234.
You have to make sure that the bike is parked correctly and that it is not obstructing the paths of pedestrians or other vehicles.
When the bike is parked and locked correctly, you have to press the "END RENT" button in the app which will engage the electronic lock, you will be asked to submit photo verification of the locked bike.
After you snap a photo (clearly showing the bike as locked), you submit it and the ride will end automatically followed by a beep sound from the bike. You will receive a pop-up confirmation that the bike was successfully returned.
You MUST be next to the bike during the entire process with the app opened. Before stepping away from the bike, make sure that you have received the ride complete confirmation message and that you do not have any rentals running in the app
IMPORTANT:
Failure to end your ride within the geofence area and submit a valid photo (showing the bike locked to a public bike stand) at the end of your ride will be subject to a €30 parking fine.
Parking the bike at a pole, fence, railing or on private property will be subject to a €30 parking fine.
Failure to submit a valid photo confirming your parking will be subject to a €30 parking fine. A valid photo is one which clearly and evidently shows the bike as locked to the public parking stand, the lock must be visible.
In case the app does not work, please close your app, and wait for 15 seconds. Reopen the app and try the process again.