Getting Started
To ride using Wallet, your balance must be at least €5. When you switch to Wallet for the first time, your balance will be €0, so a first top-up is required.
💳 Top-Up Options:
You can add any amount starting from €5, with pre-set options of €5, €10, €20, and €50 available in the app.
How Wallet Works During Your Ride
✅ If the ride cost is LESS than your Wallet balance:
The ride ends as usual.
Your updated Wallet balance is displayed on the home screen.
⚠️ If the ride cost is MORE than your Wallet balance:
You have two options to cover the outstanding amount:
1️⃣ Top up your Wallet
Add funds so your Wallet balance covers the ride cost.
Once topped up, the ride ends, and your updated balance appears on the home screen.
2️⃣ Pay with your linked payment card
The remaining Wallet balance is used first.
Any outstanding amount is automatically charged to your payment card.
The ride ends once the payment is completed.
🚨 If your card doesn’t have enough funds:
The ride will still end.
Your Wallet balance will be updated to show a negative amount, reflecting the unpaid cost of the ride.
💡 Tip: Keeping a Wallet balance ensures a seamless ride experience without interruptions.