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Wallet Top-Up Payments – How It Works
Wallet Top-Up Payments – How It Works

Using Wallet payments helps reduce the number of transactions on your card, making payments smoother and more convenient.

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Written by Barry Sweeney
Updated over 3 weeks ago

Getting Started

To ride using Wallet, your balance must be at least €5. When you switch to Wallet for the first time, your balance will be €0, so a first top-up is required.

💳 Top-Up Options:
You can add any amount starting from €5, with pre-set options of €5, €10, €20, and €50 available in the app.

How Wallet Works During Your Ride

If the ride cost is LESS than your Wallet balance:

  • The ride ends as usual.

  • Your updated Wallet balance is displayed on the home screen.

⚠️ If the ride cost is MORE than your Wallet balance:
You have two options to cover the outstanding amount:

1️⃣ Top up your Wallet

  • Add funds so your Wallet balance covers the ride cost.

  • Once topped up, the ride ends, and your updated balance appears on the home screen.

2️⃣ Pay with your linked payment card

  • The remaining Wallet balance is used first.

  • Any outstanding amount is automatically charged to your payment card.

  • The ride ends once the payment is completed.

🚨 If your card doesn’t have enough funds:

  • The ride will still end.

  • Your Wallet balance will be updated to show a negative amount, reflecting the unpaid cost of the ride.

💡 Tip: Keeping a Wallet balance ensures a seamless ride experience without interruptions.

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