The quickest way to reach us is via email at support@mobymove.com or through messenger in the app.
Customer Support Agents online : Monday to Saturday, 9:00 AM to 5:00 PM.
If the bike wheel lock doesn't unlock. Close, wait and restart the app.
Report bike problems in the app, submit (report problem) ticket or send email to support@mobymove.com
If our agents aren’t available online:
Ensure the bike is locked.
Take clear photos or screenshots of the issue, including the bike's QR code.
Send us an email with a brief description of the problem and attach the images.
If you've been incorrectly charged or can't end your ride in the app, we'll review the details you provide and issue a refund if applicable.
We aim to respond as quickly as possible.