When you are on a ride and want to stop for a break but not return the bike and end your rental. You can pause your ride in the app, this way no one else can rent the bike while you take a break.
Even when pausing you have to secure the bike using the combination lock and cable. If you are simply pausing for a few minutes and returning to the bike you are not required to lock your bike at a public bike stand, but we always recomend it.
E-Bikes: lock the bike to a stand using the combination lock and press pause within the app.
Pedal Bikes: Just engage the lock by hand and use the cable to secure it to the stand.
When you want to get back on, just hit start in the app again and it will unlock the bike.
Sometimes the spokes of the back wheel are touching the lock. So you need to move and shake the bike a little bit. If the lock still doesn't open, you need to press Unlock and scan the QR Code again, so the bike will open.
In case of the lock does not open, please close your App, and wait for 15 seconds. Reopen the app and try the whole process again.
Pausing is absolutely crucial while you are taking a break as it locks the MOBY e-bikes digitally and alarms them to ensure deterrence to anyone but you moving the bike.