When you are on a ride and want to stop for a break or pop in for a cuppa, and just want to lock the bike but still keep the rental active:

Pausing is absolutely crucial while you are taking a break as it locks:

ebike and ecargobike: Pause in the App digitally, the system will block the back wheel, then ensure that the bike can not be moved. And lock the bike to a bike stand using the COMBINATION LOCK. For the ecargo bike please ensure the back lock on the wheel is also closed.

When you want to get started again, hit the unlock option within your trip in app and the lock will drop.

Please ensure to always lock the bike whenever you step away from the vehicle as you are liable for the rented vehicle.