Cardholders can schedule one-time or recurring payments to pay bills electronically or by paper check. If a payee does not accept electronic payments, a check will be generated to complete the payment.
Bill Payment Cancellations
To request a cancellation of a bill payment you processed, send an email to support@mocafi.com
Electronic payments are automatic. Please contact the payee and request that they return the funds.
Check payments can be cancelled on the next business day after the payment has been processed.
When a cancellation is done on your account, the cancellation request goes into a queue on our banking system.
The next business day, a cancellation and return file is generated and sent to the bank.
If the check that was cancelled has not been presented to the bank for payment, the bank will send a cancelled file back to MoCaFi.
That file then is used to post funds back to the account.
If you have additional questions, please contact Customer Support at
1-800-342-7374 or email us at support@mocafi.com.