If VIP appears active but an episode remains locked, support needs to check both the purchase and the viewing problem. Do not purchase again to fix missing benefits.
Check the plan name and store account on your purchase receipt.
Check which Mochi account is currently open in the app without signing out or switching accounts.
If you have no unsaved edits, fully close and reopen Mochi once, then try the affected episode again. Skip this if you already tried it.
If it still does not work, a teammate needs to review it. Send the affected series or episode and a screenshot of the message you see. Keep a redacted receipt or order ID ready for purchase verification. If you are already chatting with Fin, keep the report here; otherwise, open Profile → Support in Mochi.
“Subscription Linked to Another Account”
Fully close and reopen Mochi once. If the message remains, ask support for an account review. Do not sign out, switch accounts, purchase again or create another account to bypass it. If you already tried reopening, a teammate should review the issue without asking you to repeat that step.
If you bought as a guest, contact support and keep the original device and app data intact while the team checks the purchase. Avoid signing out, clearing storage or reinstalling.
If you have not purchased VIP yet, see How to purchase a VIP membership on iPhone. New purchases start in Mochi → Profile → Get membership.