This guide is for managing or cancelling an existing subscription. To buy VIP on iPhone, open Mochi → Profile → Get membership. See How to purchase a VIP membership on iPhone.
Cancel through the store or provider that bills your subscription. Deleting Mochi or deleting your Mochi account does not cancel a store subscription.
If Apple bills you: open your iPhone’s Settings → your name → Subscriptions, choose Mochi, then choose Cancel Subscription. See Apple’s cancellation instructions.
If Google Play bills you: open your Google Play subscriptions, select Mochi, and follow the cancellation steps. Use the Google account that made the purchase. See Google’s cancellation instructions.
If you have not subscribed yet, Mochi may not appear in Apple’s subscription list. That does not mean VIP is unavailable. A missing entry alone does not establish that you bought Gems or used another Apple ID.
If you already paid and cannot find the subscription you want to manage, check your receipt for the billed product and provider. Support can review a redacted receipt or order ID. If you are already chatting with Fin, keep the request in that conversation; otherwise, open Profile → Support in Mochi. A chat message alone does not confirm cancellation.
Cancellation and a refund for an earlier payment are separate requests.